Assessor Resource
SITHACS303
Provide accommodation reception services
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to all types of commercial accommodation, and to people who staff the reception area. They work within established procedures and systems under some supervision, but the customer service nature of the role means they apply some discretion and judgment in their interaction with guests.
This unit describes the performance outcomes, skills and knowledge required to check guests in and out of commercial accommodation establishments. It requires the ability to check daily arrivals, allocate rooms and complete relevant documentation.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)